FAQS
Are you accepting new clients?
Yes, Lily is accepting new clients/referrals in her current focus areas.
Lily's current practice scope does not include the following presentations/concerns:
- Clients under 19 years of age
- Vietnamese consultations
- Family mediation
- Active suicidal intentions and/or planning
- Risk to self and/or others
- In current hospitalisation
- Psychosis
- Psychotic depression
- Eating disorders
- Anger management
- Antisocial Personality Disorder
- Histrionic Personality Disorder
- Career/vocational guidance/counselling
- Medico-legal, immigration, injury, compensation, custody/family court, and child-protection work/reports
- WorkCover, VOCAT, and Work and Development Permit Scheme (WDP)
- Vocational and forensic assessments
- Sex, pornography, drug, gambling, and alcohol addiction
- Couples in couple therapy where domestic violence is present
Lily's current practice scope does not include the following presentations/concerns:
- Clients under 19 years of age
- Vietnamese consultations
- Family mediation
- Active suicidal intentions and/or planning
- Risk to self and/or others
- In current hospitalisation
- Psychosis
- Psychotic depression
- Eating disorders
- Anger management
- Antisocial Personality Disorder
- Histrionic Personality Disorder
- Career/vocational guidance/counselling
- Medico-legal, immigration, injury, compensation, custody/family court, and child-protection work/reports
- WorkCover, VOCAT, and Work and Development Permit Scheme (WDP)
- Vocational and forensic assessments
- Sex, pornography, drug, gambling, and alcohol addiction
- Couples in couple therapy where domestic violence is present
Do I need a doctor's referral to see you?
No, you can choose to see Lily without seeing a general practitioner (GP)/psychiatrist first. If you have a referral letter and Mental Health Treatment Plan/Mental Health Care Plan (MHTP/MHCP) from a GP/psychiatrist you will be able to claim a Medicare rebate (meeting the criteria for the Better Access initiative). You or your GP/psychiatrist can email us the referral and plan to [email protected].
Private
You may pay privately for appointments with Lily. Private appointments do not require a referral letter and MHTP/MHCP from a GP, however, it is recommended that you have a GP to help coordinate your care.
Medicare Rebated Consultations
If you would like to access Medicare (Better Access initiative) rebates, you can obtain a referral letter under a MHTP/MHCP from your GP. Under a MHTP/MHCP (more information: https://www.healthdirect.gov.au/mental-health-treatment-plan) from a GP, you may be eligible to claim up to 10 Medicare rebates for a calendar year. For information regarding eligibility: https://www.health.gov.au/sites/default/files/documents/2020/09/better-access-fact-sheet-patients.pdf. Currently, client are able to access psychology services through Telehealth (online/telephone) as well as in-person for Medicare rebates.
A MHTP/MHCP does not expire and a referral letter is valid until the referred number of sessions have been used. It is recommended that a new referral is obtained if it has been a while since your last appointment, or if your presenting concerns have changed. A valid referral letter contains the following information:
Medicare Better Access to Mental Health Scheme/Initiative
In 2006 Medicare introduced the Better Access to Mental Health Scheme/Initiative. This initiative is widely used, and provides assistance to Medicare card holders experiencing particular psychological difficulties. These include:
Medicare Safety Net Threshold
The Medicare Safety Net Threshold provides financial assistance for individuals and families who accrue high out-of-pocket expenses for out-of-hospital Medicare Benefits Schedule (MBS) services. Once you have reached your Medicare Safety Net Threshold you may be eligible for additional Medicare rebate assistance for MBS services for the remainder of the calendar year. More information on the Medicare Safety Net Threshold can be found at www.humanservices.gov.au.
Claiming a Medicare Rebate
Medicare rebates can be processed with ease online OR using a phone app.
Online:
Submit a Medicare claim online using your Medicare online account through myGov. More information: https://www.servicesaustralia.gov.au/individuals/services/medicare/medicare-online-accounts.
Phone App:
Search “Medicare App” in the app stores to download. More information: https://www.servicesaustralia.gov.au/individuals/services/medicare/express-plus-medicare-mobile-app).
Private Health Insurance
You may be eligible to claim rebates through your private health insurance provider (including but not limited to those in the image). Many private health funds cover a portion of the cost of psychology sessions. You can check with your private health insurance provider about the details of your cover.
Notes:
National Disability Insurance Scheme (NDIS)
You do not need a GP referral to access psychology services. Lily sees clients who are self/plan-managed.
Private
You may pay privately for appointments with Lily. Private appointments do not require a referral letter and MHTP/MHCP from a GP, however, it is recommended that you have a GP to help coordinate your care.
Medicare Rebated Consultations
If you would like to access Medicare (Better Access initiative) rebates, you can obtain a referral letter under a MHTP/MHCP from your GP. Under a MHTP/MHCP (more information: https://www.healthdirect.gov.au/mental-health-treatment-plan) from a GP, you may be eligible to claim up to 10 Medicare rebates for a calendar year. For information regarding eligibility: https://www.health.gov.au/sites/default/files/documents/2020/09/better-access-fact-sheet-patients.pdf. Currently, client are able to access psychology services through Telehealth (online/telephone) as well as in-person for Medicare rebates.
A MHTP/MHCP does not expire and a referral letter is valid until the referred number of sessions have been used. It is recommended that a new referral is obtained if it has been a while since your last appointment, or if your presenting concerns have changed. A valid referral letter contains the following information:
- Your full name
- Diagnosis/symptoms
- Stating that the referral is under a MHTP/MHCP/Better Access
- GP/psychiatrist's name
- GP/psychiatrist's provider number
- GP/psychiatrist's signature
- Referral letter date
Medicare Better Access to Mental Health Scheme/Initiative
In 2006 Medicare introduced the Better Access to Mental Health Scheme/Initiative. This initiative is widely used, and provides assistance to Medicare card holders experiencing particular psychological difficulties. These include:
- Anxiety disorders
- Adjustment disorders
- Depression
- Phobic disorders
- Panic disorder
- Sleep problems
- Obsessive compulsive disorder
- Co-occurring anxiety and depression
- Alcohol use disorders
- Drug use disorders
- Sexual disorders
- Conduct disorders
- Bereavement disorders
- Post-traumatic stress disorder
- Eating disorders
- Attention deficit disorder
- Schizophrenia
- Bipolar disorder
- Psychotic disorders
Medicare Safety Net Threshold
The Medicare Safety Net Threshold provides financial assistance for individuals and families who accrue high out-of-pocket expenses for out-of-hospital Medicare Benefits Schedule (MBS) services. Once you have reached your Medicare Safety Net Threshold you may be eligible for additional Medicare rebate assistance for MBS services for the remainder of the calendar year. More information on the Medicare Safety Net Threshold can be found at www.humanservices.gov.au.
Claiming a Medicare Rebate
Medicare rebates can be processed with ease online OR using a phone app.
Online:
Submit a Medicare claim online using your Medicare online account through myGov. More information: https://www.servicesaustralia.gov.au/individuals/services/medicare/medicare-online-accounts.
Phone App:
Search “Medicare App” in the app stores to download. More information: https://www.servicesaustralia.gov.au/individuals/services/medicare/express-plus-medicare-mobile-app).
Private Health Insurance
You may be eligible to claim rebates through your private health insurance provider (including but not limited to those in the image). Many private health funds cover a portion of the cost of psychology sessions. You can check with your private health insurance provider about the details of your cover.
Notes:
- Medicare provides rebates for individual consultations.
- Medicare does not provide rebates for couple consultations.
- You cannot claim a Medicare rebate and a private health insurance rebate at the same time.
National Disability Insurance Scheme (NDIS)
You do not need a GP referral to access psychology services. Lily sees clients who are self/plan-managed.
How much do appointments cost?
Lily's fees/rates reflect her years of training, experience, and ongoing dedication to professional development. Click here to view current fees, upcoming availabilities, and request appointments.
How do I request an appointment?
How do I pay for appointments?
We accept payment by bank deposit/transfer, cash (for in-person appointments), and online card payments (through the link provided with your emailed invoice/s).
How long does tREATMENT/Therapy take?
It depends on which model you agree with - the illness model or the wellness model:
The illness model - going to therapy is like going to a physician. If all you want out of therapy is to be symptom free, then as soon as you reach that goal in therapy, you are done. Under a Mental Health Care/Treatment plan, a GP usually refers you for an initial course of treatment for 6 sessions.
The wellness model - going to therapy is like going to the gym. You go to therapy because you want to make a good life better and to reach your full potential. This model focuses on mental wellness and prevention.
You may find that after you attend therapy through the lenses of the illness model, you may stay as you discover the benefits of the wellness model. This would be for relapse prevention and maintenance of skills/strategies gained.
Regarding frequency of appointments, it is recommended that early on, your appointments are closer together, then spaced out later on. This is dependent on your presenting concerns, but generally, weekly -> fortnightly -> monthly/more.
The illness model - going to therapy is like going to a physician. If all you want out of therapy is to be symptom free, then as soon as you reach that goal in therapy, you are done. Under a Mental Health Care/Treatment plan, a GP usually refers you for an initial course of treatment for 6 sessions.
The wellness model - going to therapy is like going to the gym. You go to therapy because you want to make a good life better and to reach your full potential. This model focuses on mental wellness and prevention.
You may find that after you attend therapy through the lenses of the illness model, you may stay as you discover the benefits of the wellness model. This would be for relapse prevention and maintenance of skills/strategies gained.
Regarding frequency of appointments, it is recommended that early on, your appointments are closer together, then spaced out later on. This is dependent on your presenting concerns, but generally, weekly -> fortnightly -> monthly/more.
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