BOOKINGS & FEES

Click to view fees, upcoming availabilities & request appointments
Initial appointments: Telephone or online. Subsequent appointments: Rowville, telephone or online.

INDIVIDUALS - ACCEPTING NEW CLIENTS
COUPLES - CURRENTLY AT CAPACITY, EXISTING CLIENTS ONLY

New Clients

1. View current availabilities & fees on the online booking system.
2. Request an appointment through the online booking system.
3. We will email you an online intake form to complete.
4. We will accept or decline your appointment request.
5. If your appointment request is accepted, please make payment to confirm the requested appointment.

If an intake form is not completed, we are unable to review your appointment request. A requested appointment is not confirmed until an accepted appointment request has been paid in full.

Fee Schedule

​Appointment Type	Duration (mins)	Medicare Referral	Private Health Insurance	Private
​Individual​	50	$138.35 out-of-pocket Medicare rebate of $96.65*	​$235 minus what you claim	$235
	60	$218.35 out-of-pocket Medicare rebate of $96.65*	$315 minus what you claim	​​$315
Subsequent only. Available for maintenance after a course of treatment, where appropriate. Discuss with Lily.	25	$71.50 out-of-pocket  Medicare rebate of $68.50*	​$140 minus what you claim	$140
​Couple	50	-	​$255 minus what you claim	$255

Private pay, private health insurance & Medicare (with a valid GP referral) - see above.
​NDIS - As per the fee guide per the state/territory the client resides in.
* A referral letter from your GP/psychiatrist is needed if you wish to claim Medicare rebates. Currently, 10 rebates per person per calendar year are available under the Better Access Initiative, however, this number is not indicative of how many sessions are required for psychological treatment. Higher Medicare rebates apply if you have reached your Medicare Safety Net Threshold.
Support letters/support documents/reports attract additional fees. Contact us for a list of current prices.

Potential/New Clients

• All initial appointments are online/by telephone. ​
• All consultations are by appointment only (request an appointment using our online booking system) Monday to Friday.
• Lily sees clients within her scope of practice (and where she has capacity); she reviews intake forms, referral letters and MHCPs/MHTPs (if you are seeking Medicare rebates) prior to accepting/declining appointment requests. See FAQs for further information.
• In line with best psychological practice and prioritising client care, Lily reviews (and continues to review) if presentations are within the scope of her services. Presenting concern/s outside of her current practice scope will be declined.
• Lily's consultation hours are Monday to Friday, with the last appointment at 4:30pm. No consultations are available on weekends.
• Following an initial appointment acceptance, full payment at least 24 hours prior is required to confirm the requested appointment.​
• Appointment/session frequency: this is dependent on your presenting concerns. Generally it is recommended that initial treatment/consultations are weekly/fortnightly and later spaced out for maintenance/relapse prevention (such as monthly or longer).

Existing Clients

• Please use your name, number and email address on file.
• It is recommended that future appointments are requested/booked in advance so you can book in your preferred days/times.
• The appointment link emailed with your booking request can be used to change the request/booking (up to 48 hours before the appointment day/time). ​Under 48 hours, please email for appointment changes. As per our Conditions of Service, a Cancellation Fee applies for appointment cancellations under 48 business hours.​

Appointments
Appointment reminders by email are sent as a courtesy, and are not to be relied on for remembering appointments. It remains the clients' responsibility to remember their scheduled appointments. In general, clients receive the following emails from our management/booking system Halaxy (emails includes the appointment date, time, and location [phone/online/in-person]):

• When appointments are requested/scheduled/changed.
• Invoices for payment of appointments.
• Paid invoices for appointments (after payment has been received).
• An automatic email appointment reminder 24 hours prior to the booked appointment.​

​Cancellation/Rescheduling Policy/Fees
We appreciate over 48 business hours' notice (from the scheduled appointment time) for appointment changes. Please see the service agreement (provided with the intake form) for further information.